You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the in the United States. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Sierraessentials.com offers the following shipping options, which may vary by item:
- Standard Shipping: Standard shipping is typically the default checkout setting. Your item(s) are expected to be delivered within 3–5 business days after the items have been shipped and picked up by the delivery carrier. For example you spend $75 or more and place your order using Use Code SE75FREE at checkout for free standard shipping.
- 2-Day Shipping: Depending on the item origin and shipping destination, 2-day shipping may be available in select areas. Your item(s) are expected to be delivered within 2 business days after the items have been shipped and picked up by the delivery carrier..
- Express Shipping: Your item(s) are expected to be delivered within 1 business day after the items have been shipped and picked up by the delivery carrier.
- Shipping Weight: The items weight on the store page is NOT the weight of the product. The item weight on the store is representative of total estimated weight, including the packaging and wrapping material.
- Business days don’t typically include weekends, however Saturday deliveries may occur in select ZIP codes.
- Some items may not be eligible for 2-day or express shipping due to size, weight, quantities, and delivery address or vendor constraints.
- Shipping charges for Express shipping are calculated on a "per order" basis, including shipping, order processing, item selection and packaging costs, and will only apply to the items using these shipping speeds.
- While most items ship within 48 hours, some shipping locations, weather conditions may require additional processing time. These processing times are not factored into the estimated delivery date that may be shown at checkout.
The 'estimated delivery date' may/might appear during checkout and in your order acknowledgement email. The date range indicates when we expect to fulfill your order. It is determined by a number of factors, including:
- Product Availability: If the item is listed as "in stock," it will usually be ready to ship within 1–2 business days. During holidays, special or exclusive promotions, weather conditions or due to other factors, some "in stock" items may have a longer lead time to prepare for shipment, this may include gift items such as personal wood/soap gifts, experience packs and special orders. This will be reflected in the estimated delivery date range provided in checkout.
- Shipping Address: The location where your package is being delivered.
- [ Please note that shipping USPS, UPS, FEDEX are subject to change at anytime. We will use the least expensive option that we can ]